Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Preserva. The terms “we”, “us”, and “our” refer to Preserva. Preserva operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated online shopping experience.

Preserva is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services.

Please read these Terms carefully, as they contain important information regarding your legal rights, including disclaimers of warranties and limitations of liability.

By visiting, browsing, or purchasing from our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you may not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use the Services on devices you manage.

To access certain Services or make purchases, you may be required to provide information such as your email address, billing details, payment information, and shipping address. You confirm that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Accounts may not be transferred, sold, or assigned to another party.

SECTION 2 – OUR PRODUCTS

We make every effort to display accurate product information. However, colours, textures, or appearance may vary depending on your device, screen settings, and lighting.

We do not guarantee that product appearance or quality will meet personal expectations or exactly match images displayed online.

All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue or limit the sale of any product at any time, including by region or customer.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. Preserva reserves the right to accept or reject any order at its discretion.

Orders are only accepted once payment has been successfully processed and confirmed. Please review your order carefully before submitting, as cancellations may not be possible after acceptance.

If an order is cancelled or modified, we will attempt to notify you using the contact details provided at checkout.

All purchases are subject to our Refund Policy [LINK].

You confirm that purchases are for personal or household use only and not for resale or export.

SECTION 4 – PRICES AND BILLING

Prices, promotions, and availability are subject to change without notice. Prices charged will be those in effect at the time of purchase and confirmed in your order confirmation email.

Prices do not include shipping, taxes, customs, or import duties unless stated otherwise.

You agree to provide accurate and up-to-date payment and billing information and authorise us to charge your selected payment method for all applicable costs.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only and not guaranteed. Preserva is not responsible for delays caused by couriers, customs authorities, or events beyond our control.

Risk of loss and ownership of products passes to you once the order is handed over to the delivery carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services, including text, images, logos, product designs, graphics, videos, and trademarks, is owned by or licensed to Preserva and protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only. No content may be copied, reproduced, distributed, or exploited without prior written permission.

Preserva’s name, logo, and branding are trademarks of Preserva. Shopify and its trademarks remain the property of Shopify.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available” without warranties or guarantees. Preserva has no control over and assumes no responsibility for third-party tools.

Use of such tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites.

Accessing third-party websites is done at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Preserva is powered by Shopify; however, all sales are made directly between you and Preserva. Shopify is not responsible for any aspect of transactions between you and Preserva.

You release Shopify and its affiliates from any claims arising from purchases made through our store.

SECTION 10 – PRIVACY POLICY

Your use of the Services is subject to our Privacy Policy [LINK] and Shopify’s Privacy Policy. Personal information may be processed and stored outside your country of residence.

SECTION 11 – FEEDBACK

Any feedback, reviews, or suggestions you submit grant Preserva a perpetual, royalty-free right to use such content for any purpose.

You confirm that you have the right to submit such feedback and that it does not infringe on third-party rights.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is incorrect at any time without prior notice.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful, abusive, misleading, or harmful purposes, or in any way that violates these Terms or applicable laws.

We reserve the right to terminate access for violations.

SECTION 14 – TERMINATION

We may suspend or terminate your access to the Services at any time without notice. Obligations incurred prior to termination remain enforceable.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available”, without warranties of any kind, unless required by law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Preserva and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from use of the Services or products.